Paying for services
Some adult care services are chargeable and information about these charges is regularly reviewed and updated. Copies of our current information leaflets can be accessed on the right hand side of this page.
Many of the people who use our services do not pay a charge for the services they receive. This is because they are financially assessed as not having to pay anything. These financial assessments take into account factors such as their income. Some outgoings are taken into account too.
Where a charge is payable, this will often be determined by the outcome of the financial assessment. Some service users choose not to have a financial assessment and opt to pay the full service charge.
For people who belive that they should not have to pay all, or part of, a charge, there is an appeals process with is detailed on the 'Appeals against charges for care' page (see link at the top, right hand side of this page).
- Appeals against charges for care
Policies, Procedures and Guidance
- Charges for non-Residential Services - leaflet for service users 144kB
- Charges for non-Residential Services - staff guidance 88kB
- Charges for Respite and short stays in Care Homes leaflet for service users 78kB
- Charging for Residential Services Department of Health Guidance 1.1MB
- Deferred Payments Scheme 29kB